Hardware devices
Configuration and management
30 articles
- What is local access mode?You'll need to use local access mode to activate the web interface to configure your network settings.
- How to enable/disable local access mode?A guide to turning local access mode on or off.
- How do I connect to my device's web interface?Once local access mode is enabled this article explains how to reconfigure your device's networking settings.
- How do I configure my device for the first time?Once your device is online, it's time to start adding your cameras and enabling your video analytics.
- I missed the 'new device' notification - how do I setup my device?
- How do I add/remove cameras on my device?Find out how to add cameras to your encoding device via our web app.
- How do I change my device's name?If you have been using a device and you wish to change it's name, it's easy to do.
- Why is my camera offline?How to troubleshoot connection issues between your camera(s) and your device.
- Why is my device offline?How to troubleshoot connection issues between your device and the server.
- How do I restrict how long recordings are kept on the device?Find out how to limit the length of time they are held.
- How do I change the device timezone?The correct timezone is important if you want to ensure notifications, live streams and historical recordings are time-stamped correctly.
- How do I change the encryption password for recordings held locally on a device?This article details how to change the encryption password in the device's settings.
- How do I change the device location?A device location allows you to easily locate your link device when using the map functionality in the native companion apps.
- How do I erase footage held on the local encoding device?Occasionally you may want to safely erase a storage device for security purposes.
- What does Boost upload speed do?Find out what happens when you choose to adjust the video backup speed.
- How do I troubleshoot device power issues?How to diagnose and troubleshoot suspected power related issues with your device
- How can I test my network speed?A guide to understanding your networks capabilities.
- What are my device's default network settings?The default configurations for device communications and local access to the device interface.
- How do I connect a cellular-enabled device to a 4G network?A walkthrough of how to get your cellular device up and running.
- How do I connect directly to my device via LAN cable?This article explains how to connect to Local access mode with a direct LAN connection between your device and a PC.
- How do I configure my device to connect to a LAN network?A walkthrough of how to connect your device using a broadband connection
- How do I troubleshoot communication issues with my device?If your device is offline with a suspected communications issue, check here for troubleshooting information
- How do backup communications work for my device?Understand more about how communications failover works.