CloudVis Support

More about how you consume and control the media from your camera

Live viewing, recordings and uploads

Find out how to watch multiple video streams at once.

How do I use the Video grid?

Help when a device has multiple cameras connected.

How do I change the feed I'm viewing?

Playback

What is PTZ?

The PTZ functionality allows you to pan, tilt and zoom the camera around the field of view to analyse the scene in more detail.

How do I control my camera's PTZ controls?

PTZ presets allow you to quickly move the camera to predefined spots quickly.

How do I create/edit a PTZ preset?

You can use our cloud backup functionality to retain your recordings for longer.

How do I backup my recordings?

Depending on what generated them and where they are stored, your recordings can be held for different durations.

How long are my recordings kept?

Recordings and storage

Find answers and get help from Intercom Support and Community Experts

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