Administration
Managing your users, groups and admin settings
17 articles
How do I add my unallocated devices to a group?When a device is added to your account it is not automatically added to a group. To use your device you need to add it to group first
How do I remove a device from a group?Details on how to move a device back to the unallocated pool.
How do I edit a user's group permissions?Choose the level of access a user should have to the devices in a group.
Why should I add group access to an administrator's account?Find out more about how our notification system works.
Why use groups?Improve your access management and data security using groups.
How do I remove a user from a group?If you want to revoke the access of a user from a particular group, then you can easily remove them from it.
How do I create a new group?Find out how to quickly add a new group to your organisation.
How do I add users to a group?Adding a group to a user account allows them to interact with any devices also in that group.
How do I create new user accounts?Administrators can invite new users and control which devices they can access.
How do I promote/demote an Administrator?Find out how to add or remove administrative access for a user.
How do permissions work?Find out more about out user roles, and what it allows them to do.
How do I delete a user account?If you have an administrator account, you can delete other user accounts within your organisation.
How do I change the email address of another user?If you are an Administrator, you will be able to change the email address of a user if their circumstances change.
How do I see what access a user has?You can get a quick overview of their group access.
How do I change my organisation's default user language?New users are created using a globally controlled language setting - here's how to change that.
How do I configure two-factor authentication for my organisation?Find out how to enable and configure your 2FA settings.
How do I set up SSO with Okta?This guide details how to configure Okta to enable your users to login using their SSO account.