CloudVis Support

If you are unable to access your device, you should ask your system administrator to check that:

Your <a href="https://connectedspacesvision.digitalbarriers.com/en/articles/99019-how-do-i-see-what-access-a-user-has" target="_blank">user account is correctly configured</a>.

Your <a href="https://connectedspacesvision.digitalbarriers.com/en/articles/17996-how-do-i-add-users-to-a-group" target="_blank">user account is in the correct group</a>.

Your <a href="https://connectedspacesvision.digitalbarriers.com/en/articles/17988-how-do-i-add-my-unallocated-devices-to-a-group" target="_blank">device is in the correct group</a>.

- Your <a href="https://connectedspacesvision.digitalbarriers.com/en/articles/99019-how-do-i-see-what-access-a-user-has" target="_blank">user account is correctly configured</a>.
- Your <a href="https://connectedspacesvision.digitalbarriers.com/en/articles/17996-how-do-i-add-users-to-a-group" target="_blank">user account is in the correct group</a>.
- Your <a href="https://connectedspacesvision.digitalbarriers.com/en/articles/17988-how-do-i-add-my-unallocated-devices-to-a-group" target="_blank">device is in the correct group</a>.

Having problems accessing your device? Check here for troubleshooting information.

I am unable to access my device even though it is online

Find answers and get help from Intercom Support and Community Experts

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